We respond to every message within 24 hours. No bots, no scripts.
Email support
support@balanway.comResponse time
Within 24 hours · Mon–Fri · 9am–6pm UTC
All inboxes
support@balanway.com — product help
sales@balanway.com — sales inquiries
legal@balanway.com — legal matters
Western Bid — a secure payment gateway. All transactions are encrypted and processed on a PCI-DSS compliant platform.
Yes — 30-day refund policy. See our Refund Policy for the full details.
Download links expire after 24 hours. Contact support if you need a new link.
Yes — see each product's page for multi-seat licensing options, or email sales@balanway.com.