Last updated: February 28, 2026
Due to the nature of digital products, all sales are non-refundable once the product has been downloaded or access provided.
BALANWAY offers digital products (scripts, tools, and documentation). Upon purchase, you receive a secure download link valid for 24 hours. Once you have downloaded the product, the sale is final and cannot be reversed.
If you have not downloaded your product within 24 hours of purchase, you may request a refund by contacting support@balanway.com with your order ID. Refunds for pre-download requests will be processed within 5–7 business days.
Once you have downloaded the product, no refunds will be issued under any circumstances, including but not limited to:
If you experience technical issues with your product, our support team is available at support@balanway.com. We provide free technical support for 30 days from purchase. We will work with you to resolve issues, but this does not include refunds.
The following cases may be eligible for exceptions:
Contact legal@balanway.com with documentation for exceptions.
For EU residents: The EU Digital Services Directive requires a 14-day cooling-off period for digital services. However, this right is waived if the consumer expressly requests product access before the 14-day period ends. Our checkout includes an explicit waiver checkbox for EU digital service sales.
When a refund is approved, the original payment method will be credited. Depending on your financial institution, refunds may take 5–10 business days to appear in your account.
To request a refund (if eligible), email support@balanway.com with:
BALANWAY reserves the right to modify this refund policy at any time. Changes apply to future purchases. Your purchase is governed by the refund policy in effect at the time of purchase.
Questions about this policy? Contact support@balanway.com